At Riverstone Games & Studios, we recognize the supreme importance of protecting the privacy of our visitors, players, and cloud enterprise clients. This Privacy Policy serves as a legally binding document detailing how our operational frameworks collect, record, process, and protect your digital footprint across our entire software ecosystem. This includes our standalone casual mobile games (e.g., Tube Bubble Sort, Jigsaw Photo Arena) and our business SaaS operating environments (e.g., MemoMama).
By downloading, playing, testing, subscribing, or interacting with any software service distributed under the Riverstone Studios brand, you explicitly and unconditionally consent to the collection, storage, and architectural processing of your metadata as detailed in this policy. If you disagree with any portion of this document, you must discontinue using our services and request immediate account termination.
We collect two primary categories of information: Personal Information (which directly identifies you) and Non-Personal/Device Information (which identifies your hardware parameters). This data collection is designed to run silently to maintain a fluid, optimized, and secure user experience across all form factors:
To operate our real-time global leaderboards, dynamic live-ops campaigns, and online persistence systems, we compile device-specific telemetry data. This includes your PlayFab Anonymous Player Token, device hardware profile (CPU, GPU, RAM capacity), Operating System build, Internet Protocol (IP) address, approximate geographical region, and Mobile Advertising Identifiers (Google AAID or Apple IDFA). These metrics are processed as encrypted strings and are completely isolated from your physical real-world identity.
For cloud-connected software systems like MemoMama, we collect structural business metrics that you voluntarily upload. This includes customer registration profiles, inventory lists, transaction ledgers, tax specifications, and logistics API tokens. This data is handled via strict database isolation rules, meaning your business records are completely invisible to other tenants, search engines, or third-party brokers.
When you fill out our contact form or send a message directly to our server at contact@riverstonegames.com, we record your name, registered email address, and the complete text details of your message. We process these metrics strictly to resolve your technical inquiries, debug operational issues, and provide live customer support. This data is deleted once the support ticket is resolved.
We do not collect data arbitrarily. Every single metric recorded by our servers is processed to maintain transactional integrity, performance profiling, or monetization consistency:
We believe that user trust is built upon uncompromising security. Therefore, we utilize industry-grade, bank-level encryption standards across our cloud infrastructure:
All client-server communications are encrypted using 256-bit Secure Socket Layers (SSL/TLS) in transit. For our web platforms, we write strict Firebase Firestore Security Rules that verify the JSON Web Token (JWT) of the client before permitting database operations. For mobile games, we isolate backend analytics within Microsoft PlayFab’s secure virtual private networks (VPN), preventing external database injection, cross-site scripting (XSS), or malicious account hijacking.
We respect international privacy frameworks. If you are accessing our games or apps from the European Union (under GDPR) or California (under CCPA), you possess robust statutory rights regarding your digital data:
Under GDPR, you have the right to inspect all personal metadata we store, request immediate rectification of incomplete databases, request complete data portability (downloading your data as a clean JSON file), and request the complete erasure of your accounts (the "Right to be Forgotten"). We comply with all erasure requests without undue delay.
Under CCPA, California residents have the right to request full disclosure of the categories and specific pieces of personal metrics collected. You also have the right to demand that your personal metrics not be sold to third-party ad networks. Riverstone Games does not sell, trade, or rent user metrics to data brokers under any circumstances.
We are fully committed to protecting children’s privacy online, adhering strictly to the Children's Online Privacy Protection Act (COPPA) and family policy guidelines of Google Play:
Our casual puzzle games are open to players of all ages, but we do not knowingly collect, compile, or request personal metrics from children under the age of 13. If you are a parent or guardian and discover that your child has bypassed age gates and sent personal details to our servers, please contact us immediately at contact@riverstonegames.com. We will prioritize purging their records from our active databases within 24 hours.
Like almost all modern web servers, we use standard log files. These files automatically log visitors to our website. The metrics include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and the number of clicks. These are not linked to any personally identifiable information and are strictly compiled for traffic analysis and server load balancing.
We only use essential session cookies to maintain your dashboard login states on platforms like MemoMama. We do not use persistent tracking cookies to track your activity on external sites.
Your data belongs to you. If you wish to close your player profile, clear your leaderboard records, or delete your entire SaaS database from our server nodes, we provide a transparent, friction-free purging pipeline:
Simply draft an email from your registered email account to contact@riverstonegames.com with the subject line "Request for Total Account Deletion". Our backend engineering team will verify your token and permanently wipe your records from our Firestore nodes, PlayFab analytics, and local caches within 72 business hours. Once deleted, this data cannot be recovered.
If you have any questions, statutory legal requests, or compliance inquiries regarding this comprehensive Privacy Policy, please reach out to our technical desk. We are here to ensure your digital experience remains private and fully secure.
Email: contact@riverstonegames.com